Return Policy: 

• We only accept like-new items in original packaging and that show no signs of wear. If you mount a handlebar and there's even the slightest evidence that it's been mounted, we can't accept it as new, because we can't sell it as new. Packaged clothing that can't be repackaged, even if it hasn't been worn, can't be sold as new, and we don't have a "bargains bin."
• Return/change window: 30 days from invoice date, which still gives you about two to two and a half weeks of cogitating (accounting for transport time).
• You pay return shipping.
• Any discounts or free shipping will be deducted from your return. 
• We subtract $12 from your refund if you got free shipping and your refunded item causes the total to dip under our $200 free shipping minimum.
• Based on the condition of the return - we may charge a 10% restocking fee.
• Cancellations and returns on frames incur a 10% restocking fee. It's not just the labor; frames are in short supply, and your buying one likely meant somebody else didn't get to. 
• Exchanges: Much easier than returns, but  are best done by buying the item you want and getting a refund for the one you do not
• If the actual shipping cost of something oversized was partially covered by us, we will deduct that difference from your refund as well. 

 

That's it!

Send to: 

ATTENTION: RETURNS
Rivendell Bicycle Works
2040 North Main St. #19
Walnut Creek, CA 94596

 

Feel free to call or email before purchasing something. We're happy to help make sure the items are right for you.

Please allow 5-7 days after package arrives to process refund. 

Not covered here? Please give us a call at 800-345-3918 to discuss any returns or exchanges.

You can also e-mail homerhilsen@rivbike.com and include your name and order number so we can better help you.