Security & Privacy

We automatically collect non-personally identifiable information from you when you visit our Site. This information includes your Internet Protocol ("IP") address, which is the number  automatically assigned to your computer whenever you access the Internet. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our server and to administer and improve our site.

Our site uses a lone cookie to keep track of the stuff you put in your shopping cart, and that's it. When you quit your browser, our cookie expires.

We may collect your personally identifiable information, such as your name, shipping address, billing address, email address, phone number and credit card number, in the course of processing your order, or when we otherwise communicate with you. For example, through the order forms on our site, we collect personally identifiable information necessary for shipping products that you purchase.  Financial information that is collected is used to bill you for products that you request.
 
Security Information
We want you to feel confident about using rivbike.com to make purchases, and we are committed to protecting the personal information we collect. While no web site can guarantee security, we have implemented appropriate security procedures to help protect the personal information that you provide to us.

We only store your credit card information while we are processing your order, and during that time it is encrypted. Once your order ships, that information is automatically destroyed and not available on our servers.
 
How to contact us
If you have any questions or concerns about the privacy or security of your information, you may contact us in any of the following ways:

1.You may send an email to john@rivbike.com
2.You may send mail to the following postal address: 2040 N. Main St. # 19, Walnut Creek, CA 94596
3.You may call call us: 1-800-345-3918